FAQ
Welcome to the Sterlings Legacy's Frequently Asked Questions (FAQ) page. Below are answers to common questions about orders, shipping, returns, and customer support. If you need help with something not listed here, please reach out to our team.
1. How long does delivery take?
Most orders follow the timeline below:
- Handling time: 1 to 2 business days
- Transit time: 6 to 8 business days
- Estimated delivery time: 7 to 10 business days
For full details, please review our Shipping Policy.
2. Do you offer free shipping?
Yes we offer free shipping on all orders shipped within the United States. For more information, please see our Shipping Policy.
3. Where is Sterlings Legacy based?
Sterlings Legacy is a U.S.-based online brand offering a curated selection of quality products. We operate as an online-only store and ship directly to customers.
4. What should I do if my item arrives damaged or defective?
If your order arrives damaged or defective, please contact us as soon as possible. We’ll arrange a replacement or solution in line with our Return Policy.
5. Can I cancel my order after placing it?
Yes. Orders may be canceled within 24 hours of purchase. Please contact us as soon as possible so we can assist.
6. What is your return policy?
We offer a clear and simple return process. For eligibility requirements and instructions, please visit our Return Policy page.
7. When will I receive my refund?
Once your return is received and approved, refunds are typically issued within 7 business days to the original payment method. Timing may vary depending on your bank or payment provider.
8. How can I contact customer support?
You can reach our support team through our Contact Us page or by emailing us directly at info@sterlingslegacy.com.
9. Do you ship internationally?
At this time, we ship within the United States only.
10. Do you have a physical store location?
No. Sterlings Legacy is an online-only store, which allows us to offer competitive pricing and a broader product selection.
11. Do you accept bulk or wholesale orders?
Yes, bulk and wholesale inquiries are welcome. Please contact our support team for details.
12. How do exchanges work?
If you need to exchange an item, please refer to our Return Policy for step-by-step instructions.
13. How can I track my order?
Once your order ships, you’ll receive a tracking number by email. You can also track your order through our Order Tracking page.
Contact Information
Store Name: Sterlings Legacy
Address: 611 Coffeen Ave, Sheridan, Wyoming, 82801, United States
Email: info@sterlingslegacy.com
Number: +1 (908) 838-7896
Hours of Operation: Monday to Friday, 9:00 AM to 5:00 PM (EST)
We aim to respond to inquiries within 1 to 2 business days.